G-5LM7MPT8VY Customer & Employee Experience through the lens of AI
00:00:00/01:23:08

About the Podcast

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The MultiModal Experience
with Host Bill Staikos

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About your host

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Bill Staikos

Bill Staikos is a proven customer advocate with 25 years of expertise in envisioning and executing holistic customer experience (CX) strategies. His career has focused on research & insights, data & analytics, UX/UI, transformation, Agile, and creating experiences that help businesses make the right decision on improving the customer or employee experience. For the last few years, he has focused on Machine Learning/Artificial Intelligence and its applications in the CX space.
 
Bill is professionally happiest when he is in front of customers, learning from them, and innovating around their needs ― incrementally & exponentially.
 
When not working, Bill enjoys watching his children play soccer, ice hockey, exploring new places, cooking, and designing for the future.